Julián and María speak Spanish. For a better experience, please turn on English subtitles.
The Problem
Bewe was facing a significant challenge with their lead contactability. Despite having a large volume of leads, they couldn't effectively manage them all, creating a bottleneck in their sales funnel. When leads came in during off-hours, like 10 PM or weekends, they had to wait until staff was available to process them. Due to holidays and weekends in Colombia, some leads weren't being contacted until Monday or even Tuesday, severely impacting their response time and potential conversions.
The Results
The implementation of Patagon AI delivered immediate and impressive results. In the first month alone, without increasing their marketing budget or lead volume, Bewe's appointment scheduling increased 2.5X, reaching nearly 600 appointments. Most importantly, not only did attendance rates remain stable, but conversion rates actually improved, leading to record-breaking sales months against their targets.
How Everything Looks Now
The transformation has been comprehensive. Bewe now has a 24/7 qualified agent handling leads, ensuring no opportunity is missed regardless of when it comes in. The AI agent is fully trained to handle inquiries, qualifying leads, and scheduling demonstrations at any time, eliminating the previous constraints of human availability. The system has effectively removed the bottleneck in their sales funnel, allowing for smooth, efficient operations.
How Does It Feel to Bet on AI and Actually Make It Work
For Bewe, implementing AI has been incredibly gratifying. They've seen their strategic vision validated through concrete results. The implementation has gone beyond just operational improvements, it's driving a cultural change in how they view AI and process optimization. It's given them confidence that their product isn't just interesting but can be effectively sold and demonstrated through AI-powered systems, making their service available around the clock.
The Experience Working with Patagon AI
The collaboration with Patagon AI has been characterized by mutual trust and understanding. What stood out was Patagon's commitment to truly understanding Bewe's challenges rather than just pushing a product. The process was organic, natural, and transparent, despite being 100% virtual. Patagon AI's team demonstrated not only technical expertise but also business acumen, becoming an extension of Bewe's team and showing deep understanding of their company's challenges and goals.
